Refund policy

Right of Withdrawal (Returns) & Claims Policy

1. Right of Withdrawal (Returns)

• 1.1 The customer (consumer) has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

• 1.2 The withdrawal period begins on the day the goods are received (in the case of a purchase contract covering multiple types of goods, on the day the last delivery is received).

• 1.3 To exercise the right of withdrawal, the customer must contact the operator (e.g., via email at a.bratrsovska@wantex.cz).

• 1.4 If the customer withdraws from the contract, they must return or hand over the goods to the seller without undue delay, and no later than 14 days after notifying the seller of the withdrawal.

• 1.5 The direct costs of returning the goods (postage/shipping fees) are to be borne entirely by the customer.

• 1.6 The goods must be returned undamaged and unused. If the customer returns damaged or partially used goods, the seller is entitled to compensation for the reduction in the value of the goods.

• 1.7 If the customer withdraws from the contract, the seller will refund all payments received from the customer without undue delay and no later than 14 days from the date of withdrawal. However, the seller is not obliged to issue a refund before receiving the returned goods or until the customer provides proof that the goods have been sent back.

2. Claims and Warranty

• 2.1 The customer has the right to file a claim for defective goods within the standard 24-month warranty period (unless otherwise specified for goods with a shorter shelf life).

• 2.2 Claims must be submitted by the customer via email to: a.bratrsovska@wantex.cz.

• 2.3 The operator will process the claim within 30 days of submission.

• 2.4 Goods subject to a claim must be sent to the warehouse address: WANTEX trading s.r.o., Frýdlantská 160/160, 463 31 Horní Chrastava, Czech Republic.