Privacy policy

Last updated: September 2, 2026

Delphino operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). Delphino is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise communicate with us.

Data Controller Information:

  • Company Name: WANTEX trading s.r.o.

  • Registered Office: Uralská 342/13, 460 10 Liberec, Czech Republic

  • Warehouse & Parcel Return Address: WANTEX trading s.r.o., Frýdlantská 160/160, 463 31 Horní Chrastava, Czech Republic

  • Phone Number: +420 775 075 878

  • Email Address: a.bratrsovska@wantex.cz

Personal Data We Collect Depending on your interaction with our Services, we may collect the following categories of personal data:

  • Contact Information: name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: payment card details, transaction details, and payment confirmations.

  • Account Details: username, password, and preferences.

  • Transaction Information: items you view, add to your cart, purchase, return, or cancel.

  • Communications: information you provide when contacting our customer support.

  • Device and Usage Information: IP address, browser type, network connection, and information about your interaction with the website.

How We Use Your Personal Data We use your personal data for the following purposes:

  • Providing and Improving Our Services: to process your orders, handle payments, manage shipping, and arrange any returns to our warehouse in Chrastava.

  • Marketing and Advertising: to send you promotional communications and display targeted advertisements (you can opt out at any time).

  • Security and Fraud Prevention: to verify your account and ensure a safe shopping experience.

  • Customer Service and Communication: to answer your inquiries and provide support.

  • Legal Obligations: to comply with applicable laws and regulations.

Sharing Personal Data We may share your personal data with third parties for legitimate purposes, including:

  • Shopify and service providers who perform services for us (such as payment processors, IT management, and logistics/courier partners for order delivery).

  • Business and marketing partners to provide advertising.

  • Third parties when you direct or consent to us doing so.

Your Rights Under GDPR As a resident of the European Union, you have the following rights regarding your personal data:

  • Right of Access: you can request a copy of your personal data.

  • Right to Rectification: you can request the correction of inaccurate data.

  • Right to Erasure: you can request the deletion of your data.

  • Right to Restriction of Processing and Right to Object: you can object to or restrict certain processing of your data.

  • Right to Data Portability: you can request the transfer of your data to another party.

  • Right to Withdraw Consent: you can withdraw your consent to data processing at any time.

Security and Retention Period We implement appropriate security measures to protect your data. How long we retain your data depends on the purpose for which it was collected (e.g., to manage your account, fulfill orders, or comply with legal/tax obligations).

Contact and Complaints If you have questions about this Privacy Policy, wish to exercise your rights, or need to return a parcel, you can contact us at:

WANTEX trading s.r.o.

Registered Office: Uralská 342/13, 460 10 Liberec, Czech Republic

Warehouse / Return Address: Frýdlantská 160/160, 463 31 Horní Chrastava, Czech Republic

Phone: +420 775 075 878

Email: a.bratrsovska@wantex.cz

If you are not satisfied with our response to your request, you have the right to lodge a complaint with your local data protection supervisory authority (such as the Office for Personal Data Protection in the Czech Republic or the relevant authority in your country).