Terms of Service

  • 1. General Provisions

    • 1.1 The operator of the webshop https://delphinostore.nl/ is:

      WANTEX trading s.r.o.

      Registered Office: Uralská 342/13, 460 10 Liberec, Czech Republic

      Czech Company ID (IČO): 06521401

      VAT Identification Number (DIČ): CZ06521401

      Commercial Register: Regional Court in Ústí nad Labem, Section C, File 40449

      Email Address: a.bratrsovska@wantex.cz

      Phone Number: +420 775 075 878

    • 1.2 These terms and conditions govern the rights and obligations between the operator and the customer (buyer) when purchasing goods via the online store https://delphinostore.nl/ (hereinafter referred to as the "webshop").

    • 1.3 All contractual relationships are governed by the applicable laws of the Czech Republic and applicable European consumer protection legislation.

    2. Registration and Conclusion of the Contract

    • 2.1 Customer registration is not mandatory to order goods.

    • 2.2 The order is binding; the contract is concluded when the operator confirms the order (usually by email).

    • 2.3 The operator reserves the right not to conclude a contract, particularly if the goods are out of stock or if there is an obvious error in the displayed price.

    3. Ordering, Conclusion of the Contract, and Communication

    • 3.1 An order can be placed via the webshop by selecting items, placing them in the shopping cart, and submitting the order.

    • 3.2 The operator confirms receipt of the customer's order by email.

    • 3.3 The purchase contract is only concluded after confirmation of the order by the operator.

    4. Prices and Payment Terms

    • 4.1 Prices of goods are stated including VAT and excluding shipping costs, unless stated otherwise.

    • 4.2 Payment methods: Bank transfer, Cash on delivery (if available), Credit card / online payment gateway.

    • 4.3 The customer is obliged to pay the price of the ordered goods within the period and according to the instructions specified in the order.

    5. Delivery of Goods

    • 5.1 Goods will be delivered to the address or pickup point specified in the order.

    • 5.2 The delivery time is indicated for each individual product; the standard delivery time is approximately 3–5 working days.

    • 5.3 Shipping costs are determined according to the current rates of the carrier and will be displayed before the order is confirmed.

    6. Right of Withdrawal (Returns)

    • 6.1 The customer (consumer) has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

    • 6.2 The period begins on the day the goods are received (in the case of a contract covering multiple types of goods, on the day the last delivery is received).

    • 6.3 To exercise the right of withdrawal, the customer must contact the operator via email at a.bratrsovska@wantex.cz.

    • 6.4 If the customer withdraws from the contract, they must return the goods without undue delay, and no later than 14 days after withdrawal, to the warehouse address: WANTEX trading s.r.o., Frýdlantská 160/160, 463 31 Horní Chrastava, Czech Republic.

    • 6.5 The direct costs of returning the goods (postage/shipping fees) are to be borne entirely by the customer.

    • 6.6 Goods must be returned undamaged and unused. If the customer returns damaged or partially used goods, the seller is entitled to compensation for the reduction in value of the goods.

    • 6.7 If the customer withdraws from the contract, the seller will refund all payments received from the customer without undue delay and no later than 14 days from the withdrawal. However, the seller is not obliged to issue a refund before receiving the returned goods or until the customer provides proof that the goods have been sent back.

    7. Claims and Warranty

    • 7.1 The customer has the right to file a claim for defective goods within the standard 24-month warranty period (unless otherwise specified for goods with a short shelf life).

    • 7.2 Claims must be submitted by the customer via email to: a.bratrsovska@wantex.cz.

    • 7.3 The operator will process the claim within 30 days of submission.

    • 7.4 Goods subject to a claim must be sent to the warehouse address: WANTEX trading s.r.o., Frýdlantská 160/160, 463 31 Horní Chrastava, Czech Republic.

    8. Protection of Personal Data (GDPR)

    • 8.1 The operator processes personal data in accordance with the General Data Protection Regulation (GDPR).

    • 8.2 Personal data is used exclusively for the performance of the contract, invoicing, and delivery.

    9. Force Majeure

    • 9.1 The operator is not liable for delays caused by events beyond its control (natural disasters, pandemics, carrier strikes).

    10. Out-of-Court Dispute Resolution

    • 10.1 For out-of-court settlement of consumer disputes, the consumer can use the European Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/consumers/odr.

    • 10.2 Out-of-court dispute resolution also falls under the jurisdiction of the Czech Trade Inspection Authority (Česká obchodní inspekce — www.coi.cz).

    11. Final Provisions

    • 11.1 These terms and conditions are effective and applicable as stated on the seller's website on the day the buyer submits the electronic order.